How it works
Four steps, and only one of them involves you.
This is a managed service. Once you are connected, the work happens whether or not you ever open a dashboard.
Step 01
Connect your Google Business Profile
You sign in with Google once and grant profile management access. We store the connection server side, never in your browser. Multi location businesses pick which locations to activate.
- Takes under 10 minutes
- Multiple locations in one flow
- Clear connection status and reconnect if a token ever expires
Step 02
We monitor every new review
Our sync job checks each connected location on a recurring schedule and pulls new reviews into your history the moment they land.
- Around the clock monitoring
- Nothing missed on weekends or holidays
- Full history retained, never deleted
Step 03
A reply is drafted in your brand voice
We capture your tone, services, and policies during onboarding. Every draft reflects the specific review, not a rotating template.
- Specific to the review content
- Your sign off and phrasing
- Adjustable any time by telling us
Step 04
It gets published
In auto publish mode the reply posts straight to Google. In approval mode it waits for a yes. Reviews at or below your star threshold always route to a human first.
- Auto publish or approval required
- Escalation on low star reviews with an email alert
- Every edit and publish recorded in the audit trail